Once the tuition is underway, any proposed changes to the arrangements should be discussed directly with your tutor as we can't guarantee that messages left with us will reach tutors quickly enough. Please note there is a 24 hour cancellation policy – see our terms and conditions for more details. If you are not happy with your tutor at any time, please contact us in the office as soon as possible. We will be happy to talk through the situation and either suggest a solution or find another tutor for you.
We treat tutors with as much consideration as our clients, which is why we have some of the best in the business on our books. Our ever-growing reputation and rigorous selection process means that we attract and keep hold of exceptionally talented tutors. Quality teaching is what we're all about, so having quality tutors is at the heart of our business.
Not all students are alike and neither are our tutors. We've got tutors who enjoy free running, acting, architecture and chess, but what unites them is their enthusiasm for their subject, the depth of their knowledge and their ability to convey both of these things to their students. They are not all Oxbridge graduates, although many are; they're not all qualified teachers, although some are; but they are all brilliant at engaging and inspiring their students. They will respond to how their students learn best and adapt their lessons accordingly, so that each child can achieve optimum results.
From the hundreds of applications we get, we hand-pick the tutors that we'd like to meet face-to-face. We discuss their experience, qualifications and inspirations and try to get to know them. We always check their DBS enhanced disclosure record (formerly known as the CRB) or ask them to apply for one, through us, if they don't have one already. We then take references from both their academic and professional sources.
We run Induction Sessions to give us a further opportunity to interact with tutors - from a teaching exercise to discussion about learning styles and tricky situations, we gain a deeper insight into a tutor's approach. Throughout the academic year we run free Improve Your Teaching workshops at our office where tutors can learn from other tutors about subjects such as the 11+ exams, dyslexia and dyspraxia, and memory techniques.
We believe we are the first agency to create a Tutor Community: a space for tutors to meet, discuss and support each other. Tutoring is a lonely profession and without a staff room or colleagues to talk to, we know that tutors need to be heard and nurtured. This is paramount to strengthen the relationship between all of us and our commitment to tutoring.